FAQ's
CUSTOMER CARE
At Apothecary, we do our best to provide excellent customer care.
Our team is available to assist you with any inquiries or concerns you may have. Whether you have questions about our products, shipping, or exchanges, we are here to help.
We are committed to ensuring your satisfaction with our products and services. If for any reason you are not happy with your purchase, please let us know and we will do our best to resolve the issue.
PRIVACY & SAFETY
At Apothecary, we take your privacy and safety seriously. We use industry-standard security measures to protect your personal information and ensure that it is kept confidential. We collect only the information necessary to process your order and provide you with the best possible service. We do not sell or share your information with any third parties without your consent.
We use third-party payment processors to handle your payment information securely. We do not store your payment information on our servers.
If you have any questions or concerns about our privacy and safety policies, please don't hesitate to contact us.
RETURN POLICY
As a small, artisan-owned business, we are not able to offer refunds. Processing returns creates a strain on our operations and limits our ability to continue offering small-batch, handcrafted wellness products at reasonable prices.
We appreciate your understanding and support as we continue to grow and serve our community with integrity and heart-led commitment. If you have any questions or concerns, please don’t hesitate to reach out. We’re here to help and want you to feel confident and supported in your journey with us.
SHIPPING POLICY
Kindly note that shipping fees are non-refundable.